Appointments and Contacting Us

Coastal Women’s Healthcare
96 Campus Drive
U.S. Route One
Scarborough, Maine 04074

207.885.8400
fax 207.885.8499

Appointments

We schedule appointments Monday through Friday. Our receptionists are available all day at 885-8400.

Our goal is to see you on schedule, but there are times when an emergency causes an unavoidable delay. We appreciate your understanding. If we are delayed, we will try to notify you ahead of time, giving you a choice of rescheduling or being seen by another associate.

If you must change an appointment, please let us know as soon as possible so that we can offer the open time to another patient.

Calling for urgent help during office hours

If you call with a medical concern, your call will be transferred directly to a member of our nursing triage team. These specialized RNs are experienced in all areas of obstetrics and women’s healthcare, and are warm, caring listeners. Sometimes a nurse can answer your question immediately or she can book an appointment for you. If the nurse needs to consult with a doctor, midwife or nurse practitioner, she will call you back promptly.

Calling after hours

After office hours, our answering service will take your phone number and direct it to the provider on call. Please keep your line clear and your call will be returned as soon as possible. If the problem is urgent, be sure to let the answering service know. Have the number of your pharmacy available in case you need a prescription.

Insurance, Fees and Credit Policies

Please bring your insurance card with you to all appointments.

The physicians, midwives and nurse practitioners at Coastal Women’s Healthcare are participating providers with most insurance carriers. Since each plan is different, we ask that you check with your plan administrator about your insurance guidelines before your appointment.

If we do participate with your insurance carrier, your co-pay is expected at the time of your appointment and we will file your insurance claim for you.

If we do not participate with your insurance carrier, payment for annuals and office visits is expected at the time of your appointment.

If you have no insurance, payment is expected at the time of service.

Please feel free to discuss fees with us and advise us of any financial problems you might be having.

Surgery

Since surgery can be expensive, we will file your insurance claim for you regardless of participating status. Once we have received payment from your insurance carrier, we will send you a bill for the balance.

There are some procedures that must be pre-paid. One of our patient advocates will discuss these with you on an individual basis.

Obstetrics

Our obstetrical patient advocate will be happy to explain our fees with you and assist you in understanding your insurance coverage.

Separate Fees

Please note that laboratory and hospital fees are billed separately by the facility providing the service.